Complete the returns form found at the back of your invoice.
4
Repack your items, with your returns form
Tip! If you still have the original parcel bag with you, let's recycle! Our packages are reusable
5
Write your name and returns number on the satchel
Please note parcels without RMA number will be sent back to sender.
6
Return to
BY AMICA Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St) Fairfield East 2165 NSW Australia
Head to the post office and go to the counter for staff to help calculate and apply postage to pay.
Complete
Store credit will be issued 7-10 business days after we receive your return parcel.
1
Add your items to the cart and when ready head to check out
2
Enter your email address
Please note the store credit is restricted to the email address that was linked to the order it was issued from
3
Add the coupon code or store credits code in the gift card/discount code area, then click apply
The discount should be applied instantly and you will see the new total amount
Complete
Proceed to next steps to finalise checkout
The waitlist feature is a tool we use to monitor the interest from our #ByAmicaSquad members (you!) to help us decide if we should bring back a particular style so stocks will be replenished.
If we do get enough interest we can look at getting the style made for you! The waitlist feature has a notification system so that whoever is in the respective product waitlist will be notified when it is restocked. This will mean first come first serve when you receive the notification.
Please note our waitlist feature will not hold items for you, nor does it guarantee the item waitlisted will be back in stock.
Have you paid using PayPal e-cheque? This usually takes 5 - 7 business days to process. We can't send your goodies out until PayPal notifies us that it's all clear.
Otherwise, you might have included a preorder item(s) in your order. If that’s the case your order is on hold pending delivery until the preorder item(s) arrives. If you can’t wait to receive the in-stock item now, shoot us a message on LiveChat through our website and our Customer Happiness Team will help you sort this one out!
Refer to our preorder section below for more information.
Uh oh! Make sure to send us an email at [email protected] immediately or shoot us a message on LiveChat within an hour from your purchased order as our dedicated team works quickly to ship out all orders!
Yes we do! Simply select the Click and Collect option during checkout and you will be notified when your order is ready to be collected. Our office is based in Fairfield, Sydney.
If you need something urgently picked up, you can contact us via LiveChat or email to organise it with our team to have it ready for you in time. Our hours for pick up are from 8:00am - 4:00pm, Monday to Friday, excluding public holidays.
Click & collect orders not collected within 30 days will be cancelled and credit note will be issued.
Unsure of sizing or how the items would fit on your body? Grab a friend, sister, mother to help jot down your measurements. Send that through to us via our website’s LiveChat and our Customer Happiness Team will help recommend the best size for you!
All our items are in Australian sizing. Our boss lady Dee and the rest of Team #ByAmicaSquad here at the office personally tries on every style we have in store. This allows us to gauge whether one is a small or large make. We keep you informed of this in the product description along with a rough size chart so you can expect to comfortably fit the items you love.
All items are thoroughly checked by our team before they leave our office. We make sure that the items you receive are in beautiful condition but in rare cases if you do find a fault in the item simply contact us [email protected] so we can replace or repair the item.
Please note products which have been damaged during wash or wear and tear will not be considered as a faulty product.
ORDERS
Uh oh! Make sure to send us an email at [email protected] immediately or shoot us a message on LiveChat within an hour from your purchased order as our dedicated team works quickly to ship out all orders!
We want to make sure you receive your order as quickly as possible. If you need to make changes to your order, contact us via LiveChat or call us at +61 481 421 250 as soon as possible and we will do our best to make the changes before your order is shipped.
Please note that the freight/shipping fee charged by our company solely covers the cost of shipping the item(s) from our facility to the designated delivery address. It is important for customers to understand that this fee does not include any international taxes, customs duties, or any other fees that may be required by the destination country.
All responsibilities for additional charges - including but not limited to taxes, customs duties, and fees associated with the collection of the parcel - rest with the recipient. Our company is not responsible for any such additional costs that may arise during the process of shipping and delivery. As customs policies vary widely from country to country, we highly recommend that our customers contact their local customs office for further information on the specifics of these charges.
We strive to ensure a smooth and transparent shipping process, but it is crucial for recipients to be aware of and prepare for any additional expenses that may occur. Understanding and complying with the destination country’s customs regulations is essential to avoid delays or unexpected charges. Our team is always here to assist with shipping inquiries, but the liability for the parcel and any further fees, customs, or charges associated with its collection are solely the recipient's responsibility.
SORRRYYY!! We do our best to make sure all orders sent out are thoroughly checked by our team before they leave our office.
We are only human, it is rare we make a booboo like this! Simply send us a message on LiveChat via our website with your order number and the photos supporting this claim.
Please note: Products which have been damaged during wash or wear and tear will not be considered as a faulty product.
PREORDERS
Any order that includes a preorder item will be dispatched once it has arrived in the office. If you are intending to purchase other in-stock items, we recommend you to create a separate order for your desired preorder items. All delivery dates are estimates only and may change due to shipment/production delays.
Note: All items purchased on preorder can only be cancelled for a store credit. No discount codes can be applied to our preorder items unless specified. If you change your mind while waiting, kindly send us a message on LiveChat on the website so we can organise postage for your preorder item. Any free postage only applies to your original order.
You’re special and we wanna make sure you get your hands on that pretty piece you love! Preordered items are made specially for you which means we only make them once you have placed your order.
Production roughly takes 4-8 weeks and we give you an ETA as to when you can expect your item to arrive. Within this timeframe, we sample and design, source for fabrics, and produce the item for you.
We want you to love these styles as much as we do and it's definitely worth the wait!
You’re so excited aren’t you?! The ETA of your preorder item can be found in the product description section of the item you are ordering. All delivery dates are estimates only and can change due to shipment/production delays.
If you ordered an in-stock item together with your preorder item, this will be put on hold pending delivery until the preorder item arrives.
If you want to receive the in-stock item earlier, please contact us via LiveChat on our website so you can organise postage for your preorder item. The free postage only applies to your original order.
All items purchased on preorder can only be cancelled and refunded as store credits.
Of course you can! Preorder items can be returned back to us with the standard return policy applied.
PAYMENTS
Don’t we all love the convenience when paying for the things we love? Check out the options we have available:
Credit Card PayPal AfterPay
AfterPay (AU & NZ) is third party providers who offer a ‘buy now, pay later’ payment service. This allows you to grab hold of your wanted pieces now and make payments over a period of time.
This is especially excellent for when you’re a tad tight on the $, but the items you’ve been eyeing on is about to sell out!
Once your order is placed, it will be dispatched straight away while you continue to pay off the items through these third party providers.
Yes our Afterpay service now works for both New Zealand and Australian customers.
1
Add your items to the cart and when ready head to check out
2
Enter your email address
Please note the store credit is restricted to the email address that was linked to the order it was issued from
3
Add the coupon code or store credits code in the gift card/discount code area, then click apply
The discount should be applied instantly and you will see the new total amount
Complete
Proceed to next steps to finalise checkout
MY ACCOUNT
You don’t necessarily need an account with us to make your order.
But if you love adding your favourite styles to your wishlist, keeping track of current orders, returns or credits with us, we highly recommend you create an account to keep everything located in one spot!
It happens to the best of us! To retrieve your login, simply click on the “Lost your password?” link and follow the prompts of typing in your username or email address to reset the password. Remember to check your email for the link to change your password.
