We do our best to send out every order as soon as payment is received so you can show off your new outfit as soon as possible!
Orders placed before 12:30pm AEDT on a business day will be dispatched on the same day* (unless there is a preorder item in the order, it will be sent only once the preorder has arrived).
If you are a first time customer, we may reach out to you to confirm your details. This is simply to confirm all of your details are correct so your parcel gets to you with no issues! This may mean your parcel is not dispatched on the same day.
If you require your order urgently, give us a shout out on LiveChat or ring us to arrange a quicker dispatch... You're welcome!
How great it will be to hold your favourite items right here and now!
Within Australia, standard delivery is free when your order is AUD$120 and above, otherwise it is only $9.95! Express delivery will just set you $14.95 aside.
Please note when store credit is used, free shipping in Australia is only eligible on order total exceeding AUD $120 after deducting the applied store credit. If your order total remains below AUD $120 after applying store credit/gift card, shipping charges will apply.
This rule also applies for international orders over the amount of AUD $150.
Yes, we do! Our global #ByAmicaSquad is way too precious to be missing out! We use Australia Post to send all international standard parcels and DHL for international express. They are all trackable posts, so you have nothing to worry about!
Please note that you are responsible for paying any duties/taxes on your purchase. Fees are determined by the respective country’s custom department. By Amica is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Please note that the freight/shipping fee charged by our company solely covers the cost of shipping the item(s) from our facility to the designated delivery address. It is important for customers to understand that this fee does not include any international taxes, customs duties, or any other fees that may be required by the destination country.
All responsibilities for additional charges - including but not limited to taxes, customs duties, and fees associated with the collection of the parcel - rest with the recipient. Our company is not responsible for any such additional costs that may arise during the process of shipping and delivery. As customs policies vary widely from country to country, we highly recommend that our customers contact their local customs office for further information on the specifics of these charges.
We strive to ensure a smooth and transparent shipping process, but it is crucial for recipients to be aware of and prepare for any additional expenses that may occur. Understanding and complying with the destination country’s customs regulations is essential to avoid delays or unexpected charges. Our team is always here to assist with shipping inquiries, but the liability for the parcel and any further fees, customs, or charges associated with its collection are solely the recipient's responsibility.
All Australian orders are shipped via Australia Post. Your order will be dispatched in 1-2 business days, and should arrive in 2-3 days for metro areas, and 4-7 days for regional areas within Australia.
During busy periods our dispatch team may take a day or two longer depending on volumes - we are only a small business!
It may absolutely feel frustrating but don’t stress! We strive to make this a hassle free experience and ensure you’re able to check the status of your parcel once it's posted. You will receive an automated email confirming delivery with tracking information.
For some reason, our delivery tracking email may go straight to your spam/junk mail. If you still can't find it there, send us a message on LiveChat so our Customer Happiness Team can help you sort this one out!
Got way too excited about placing your order and mistyped your unit number? No stress!
If you have incorrectly entered your delivery address, shoot us a message on LiveChat via our website within an hour of placing your order to ensure we help update your address details immediately.
Uh oh! If the order has already been dispatched from our office and the address is incorrect, we will not be able to send out a new parcel. This will incur a return to sender fee of $15 which is charged by Australia Post.
To have the item sent to the correct address, additional payment for the redelivery costs will also be incurred on your side.
If you have trouble entering your delivery address in the checkout page, shout out to us on LiveChat so our Customer Happiness Team can assist you.
