CAREERS

Roles Available

Customer Service

& RESOLUTIONS ASSISTANT
Join the family

The Customer Happiness Expert position reports directly to our Customer Happiness Manager and is pivotal in maintaining our key customer value proposition as ‘Your Friend in Fashion’. You will be responsible for ensuring our customers are given informed, impeccable and prompt responses when they reach out to us on our social platforms, phone or email. 

Duties will include
  • Take responsibility and accountability for day to day customer happiness on the following channels:
    • Facebook Page
    • Facebook Group
    • Instagram 
    • Phone 
  • Report and escalate customer feedback for resolution to disputes team
  • Work under the direction of the Community Manager to ensure the above channels are up to date at the end of each day
  • Manage our retail showroom
  • Manage customer returns and ensuring they are processed in timely manner 
  • Ensuring all sales KPIs are met through creation of manual sales  
  • Work to a set Key Performance Indicators to ensure all customer communication is of the highest standard
  • Assisting the team as required
To be successful in this role
  • 1 - 2 years office customer service experience in a fashion environment
  • Impeccable written and verbal communication skills
  • Fast typing skills
  • An interest in fashion and styling
  • Bubbly and personable
  • Ability to interact with a diverse range of people
  • Ability to multitask from a variety of communication channels
  • Solutions focussed with  positive disposition 
  • Ability to work in a team environment
  • Willingness to learn and develop from senior team members and grow with business
What’s in it for you?
  • Be part of a growing company with an opportunity to truly make an impact
  • Generous discounts on full price clothing
  • Quarterly team outings and regular office social activities, think dress-up days, celebrations, etc.
  • A relaxed, enjoyable and friendly workplace (that still gets stuff done!)
  • Office space with modern facilities and onsite parking
  • Opportunities to learn and grow within the company
  • Bonus payments to show we recognise when you achieve your targets
Get in touch now to join our fun, close knit team and grow with the business.
If this sounds like you, we would love to hear from you. To apply, send your resume and cover letter to [email protected] telling us why you want to join the team and why you are a suitable candidate for the role. Video cover letters are welcome (and encouraged)!

Warehouse Assistant

We are currently looking for a Warehouse Assistant to join our Dispatch and Stock team. As a vital member of our operations, you will play a key role in ensuring accurate and timely fulfilment of customer orders.

By Amica is growing every day, and we’d love for you to be a part of it.
Key responsibilities
  • Order Fulfilment: Pick and pack customer orders accurately and efficiently, ensuring products are carefully handled and packaged to meet quality standards.
  • Inventory Management: Assist in maintaining organised stock levels, conduct regular stock takes, and communicate any discrepancies to the supervisor.
  • Quality Control: Conduct visual inspections to ensure all items meet the brand's quality standards before packing and shipping.
  • Packaging: Properly label, pack, and seal packages for shipment, considering product fragility and shipping requirements.
  • Collaboration: Work closely with other team members to coordinate order processing and resolve any fulfilment issues that may arise.
  • Process returns: Open and inspect returns
  • Safety: Adhere to safety protocols and guidelines to maintain a safe and clean working environment.
To be successful in this role
  • Attention to Detail: Ability to accurately pick and pack orders with a keen eye for detail
  • Efficiency: Work efficiently to meet daily order fulfilment targets while maintaining quality standards
  • Team Player: Collaborative mindset with excellent communication skills to work effectively within a team.
  • Adaptability: Ability to adapt to a fast-paced and evolving work environment
  • Physical Stamina: Capable of lifting and moving boxes of various weights and standing for extended periods
  • Reliability: Consistent attendance and punctuality are essential for this role
  • Experience: Prior experience in a similar role, particularly within the fashion or ecommerce industry, is a plus
Join the family
Join us as a warehouse assistant and be part of a growing fashion brand committed to delivering exceptional products and service to our valued customers. If you're ready to contribute to our success, we'd love to hear from you!
Get in touch now to join our fun, close knit team and grow with the business.
If this sounds like you, we would love to hear from you. To apply, send your resume and cover letter to [email protected] telling us why you want to join the team and why you are a suitable candidate for the role. Video cover letters are welcome (and encouraged)!

Marketing Interns

Digital Marketing Internship Program
The Role
You will report to the Marketing Coordinator and assist the marketing team in creating marketing content and execute marketing plans. You will be working across various digital channels including social media platforms.
Your responsibilities will include, but are not limited to
  • Pitch relevant ideas to the marketing team
  • Assisting in the creation of engaging social media content
  • Engaging and interacting on social media including on Instagram and Facebook
  • Assist in fashion photoshoots
  • Assist with sourcing and executing collaborations with influencers
  • Assisting in the creation of graphics and other marketing material
  • Analyse the effectiveness of marketing plans
The right candidate must
  • Have a good knowledge of the social media landscape, particularly Instagram and Facebook
  • Have sound photo editing skills (experience with Adobe Creative Cloud will be highly regarded)
  • Have a good eye for detail
  • Be hard-working and motivated and with a good ability to multitask
  • Be passionate about fashion and be willing to bring new ideas to the table
  • Candidates must be available to join our fun and creative team 2-3 days a week for a 3-month period. While this is an unpaid internship, we can credit the internship to relevant study requirements/subjects.
This is a great opportunity for any students interested in fashion who are looking to grow their understanding of marketing in a fast-paced and creative environment! So, if this sounds like you, email a cover letter and CV to [email protected]

Graphic Interns

Digital Marketing Internship Program
The Role
You will report to the Graphic Designer and assist the marketing and graphics team to create and edit marketing assets and materials.
Your responsibilities will include, but are not limited to
  • Assisting with both website and social media content creation including taking flat lays
  • Assisting the graphics team with editing photoshoots
  • Assisting in the creation of promotional graphics and other marketing materials
The right candidate must
  • Have knowledge of Adobe Creative Cloud – particularly Photoshop and Lightroom
  • Have a good eye for detail
  • Be hard-working and motivated and with a good ability to multitask
  • Be passionate about fashion and be willing to bring new ideas to the table
Candidates must be available to join our fun and creative team 1-2 days a week for a 3-month period. While this is an unpaid internship, we can credit the internship to relevant study requirements/subjects.

This is a great opportunity for any students interested in fashion who are looking to grow their understanding of marketing in a fast-paced and creative environment! So, if this sounds like you, email a cover letter and CV to [email protected]
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