FAQ

FAQ

FAQ

What currency are your prices in?

Our prices are in Australian dollars (AUD)

How do I return an item?

  1. Login to your account
    Find your order and select Request Return
  2. Complete the returns form
    Found at the back of your invoice.
  3. Repack your items, with your returns form.
    Tip! If you still have the original parcel bag with you, let's recycle! Our packages are reusable
  4. Write your name and returns number on the satchel, return to:
    BY AMICA
    Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St)
    Fairfield East 2165 NSW
    Australia
  5. Complete
    Store credit will be issued 7-10 business days after we receive your return parcel.

How do I use a discount or promo code/ gift card/ store credit?

Add your items to the cart and when ready head to check out.

During checkout, if viewing on mobile and you can't see find the "Discount Code or Gift Card" field, please look for the "Show Order Summary" at the top and expand that section.

Discount or Promo Code/ Gift Card

Enter the code in the 'Discount Code or Gift Card' field and click apply. Please make sure it is applied in the order before proceeding to pay.

Store Credits

Store Credits issued BEFORE 15 Nov 2024:

Your store credit code was emailed to you and can be entered in the "Discount Code or Gift Card" field during checkout. Make sure to use the same email address the code was sent to. Note: Each code is unique, can only be used once, and cannot be applied to shipping costs.

Store Credits issued AFTER 15 Nov 2024:

You will receive an email notification each time your store credit is issued. Ensure you are logged in with the same email to access your store credit from the wallet widget and apply it at checkout. Note: Store credits cannot be applied to shipping costs. Any unused credit will be saved for future order use.

For my details about store credit please click here.

Important information:

  • Only one code can be entered at checkout for each order.
  • Code must be applied at checkout; we cannot manually add them after an order is placed. However, if the code is still valid, you may use it on a future order.
  • Store credit can not be used to purchase e-gift cards.
  • Please note free shipping in Australia is only eligible on orders total exceeding AUD $120 after deducting the applied code/store credit/gift card. If your order total falls below AUD $120 after these deductions, shipping charges will apply.

What is a waitlist?

The waitlist feature is a tool we use to monitor the interest from our #ByAmicaSquad members (you!) to help us decide if we should bring back a particular style so stocks will be replenished.

If we do get enough interest we can look at getting the style made for you! The waitlist feature has a notification system so that whoever is in the respective product waitlist will be notified when it is restocked. This will mean first come first serve when you receive the notification.

Please note our waitlist feature will not hold items for you, nor does it guarantee the item waitlisted will be back in stock.

I have ordered and paid, but my items have not been sent out. Why?

Not to worry, love! Your items are safe with us and the order is almost complete.

Have you paid using PayPal e-cheque? This usually takes 5 - 7 business days to process. We can't send your goodies out until PayPal notifies us that it's all clear.

Otherwise, you might have included a preorder item(s) in your order. If that’s the case your order is on hold pending delivery until the preorder item(s) arrives. If you can’t wait to receive the in-stock item now, shoot us a message on LiveChat through our website and our Community and Customer Care Team will help you sort this one out!

Refer to our preorder section below for more information.

I've placed an order but I want to change it, how do I do this?

Uh oh! Make sure to send us an email at hello@byamica.com immediately or shoot us a message on LiveChat within an hour from your purchased order as our dedicated team works quickly to ship out all orders!

Do you offer any Click and Collect service?

Yes we do! Simply select the Click and Collect option during checkout and you will be notified by email when your order is ready to be collected. Our office is based in Fairfield, Sydney.

If you need something urgently picked up, you can contact us via LiveChat or email to organise it with our team to have it ready for you in time. Our hours for pick up are from 8:00am - 4:00pm, Monday to Friday, excluding public holidays.

Click & Collect orders not collected within 30 days will be cancelled and store credit will be issued. A $4 restocking fee will be taken from the amount when the credit is issued.

How do I know what size to choose?

Unsure of sizing or how the items would fit on your body? Grab a friend, sister, mother to help jot down your measurements. Send that through to us via our website’s LiveChat and our Community and Customer Care Team will help recommend the best size for you!

All our items are in Australian sizing. Our boss lady Dee and the rest of Team #ByAmicaSquad here at the office personally tries on every style we have in store. This allows us to gauge whether one is a small or large make. We keep you informed of this in the product description along with a rough size chart so you can expect to comfortably fit the items you love.

What happens if I received an Item that's faulty?

All items are thoroughly checked by our team before they leave our office. We make sure that the items you receive are in beautiful condition but in rare cases if you do find a fault in the item simply contact us hello@byamica.com so we can replace or repair the item.

Please note: Products which have been damaged during wash or wear and tear will not be considered as a faulty product.

FAQ

ORDERS

I’ve placed an order but I want to change it, how do I do this?

Uh oh! Make sure to send us an email at hello@byamica.com immediately within an hour from your purchased order (please put subject as URGENT and your order #XXXXXX) as our dedicated team works quickly to ship out all orders!

I typed in an incorrect address, what do I do?

Uh oh! If the order has already been dispatched from our office and the address is incorrect, we will not be able to send out a new parcel. This will incur a return to sender fee of $15 which is charged by Australia Post.

To have the item sent to the correct address, additional payment for the redelivery costs will also be incurred on your side.

If you have trouble entering your delivery address in the checkout page, shout out to us on LiveChat/email so our Community and Customer Care Team can assist you.

Do you cover international fees or custom duties?

Please note that the freight/shipping fee charged by our company solely covers the cost of shipping the item(s) from our facility to the designated delivery address. It is important for customers to understand that this fee does not include any international taxes, customs duties, or any other fees that may be required by the destination country.

All responsibilities for additional charges - including but not limited to taxes, customs duties, and fees associated with the collection of the parcel - rest with the recipient. Our company is not responsible for any such additional costs that may arise during the process of shipping and delivery. As customs policies vary widely from country to country, we highly recommend that our customers contact their local customs office for further information on the specifics of these charges.

We strive to ensure a smooth and transparent shipping process, but it is crucial for recipients to be aware of and prepare for any additional expenses that may occur. Understanding and complying with the destination country’s customs regulations is essential to avoid delays or unexpected charges. Our team is always here to assist with shipping inquiries, but the liability for the parcel and any further fees, customs, or charges associated with its collection are solely the recipient's responsibility.

Where is my order?

Don't stress, you will receive an automated email from us once your order is dispatched with tracking delivery information. For some reason, sometimes our tracking delivery email may go straight to your spam/junk mail. If you still can't find it there, send us an email or message on LiveChat so our Community and Customer Care Team can help you sort this one out!

Check your order status by logging into your account

I have received a faulty / wrong item in my order / something’s missing from my order.

SORRRYYY!! We do our best to make sure all orders sent out are thoroughly checked by our team before they leave our office.

We are only human, it is rare we make a booboo like this! Simply send us a email at hello@byamica.com with your order number and the photos supporting this claim.

Please note: Products which have been damaged during wash or wear and tear will not be considered as a faulty product.

FAQ

PREORDERS

PREORDERS

Any order that includes a preorder item will be dispatched once it has arrived in the office. If you are intending to purchase other in-stock items, we recommend you to create a separate order for your desired preorder items. All delivery dates are estimates only and may change due to shipment/production delays.

Note: All items purchased on preorder can only be cancelled for a store credit. No discount codes can be applied to our preorder items unless specified. If you change your mind while waiting, kindly send us a message on LiveChat on the website so we can organise postage for your preorder item. Any free postage only applies to your original order.

What is a preorder item?

You’re special and we wanna make sure you get your hands on that pretty piece you love! Preordered items are made specially for you which means we only make them once you have placed your order.

Production roughly takes 4-8 weeks and we give you an ETA as to when you can expect your item to arrive. Within this timeframe, we sample and design, source for fabrics, and produce the item for you.

We want you to love these styles as much as we do and it's definitely worth the wait!

When will I receive my preorder items?

You’re so excited aren’t you?! The ETA of your preorder item can be found in the product description section of the item you are ordering. All delivery dates are estimates only and can change due to shipment/production delays.

If you ordered an in-stock item together with your preorder item, this will be put on hold pending delivery until the preorder item arrives.

If you want to receive the in-stock item earlier, please contact us via email at hello@byamica.com on our website so you can organise postage for your preorder item. The free postage only applies to your original order.

Can I cancel a preorder?

All items purchased on preorder can only be cancelled and refunded as store credits.

Can I return a preorder item?

Of course you can! Preorder items can be returned back to us with the standard return policy applied.

FAQ

PAYMENTS

What payment options do you accept?

Don’t we all love the convenience when paying for the things we love? Check out the options we have available:

Credit Card
PayPal
AfterPay

What is Afterpay?

AfterPay (AU & NZ) is third party providers who offer a ‘buy now, pay later’ payment service. This allows you to grab hold of your wanted pieces now and make payments over a period of time.

This is especially excellent for when you’re a tad tight on the $, but the items you’ve been eyeing on is about to sell out!

Once your order is placed, it will be dispatched straight away while you continue to pay off the items through these third party providers.

Can I pay with Afterpay if I am not from Australia?

Yes our Afterpay service now works for both Australian and New Zealand customers.

How do I use a discount or promo code / gift card/ store credit?

Add your items to the cart and when ready head to check out.

During checkout, if viewing on mobile and you can't see find the "Discount Code or Gift Card" field, please look for the "Show Order Summary" at the top and expand that section.

Discount or Promo Code/ Gift Card

Enter the code in the 'Discount Code or Gift Card' field and click apply. Please make sure it is applied in the order before proceeding to pay.

Store Credits

Store Credits issued BEFORE 15 Nov 2024:

Your store credit code was emailed to you and can be entered in the "Discount Code or Gift Card" field during checkout. Make sure to use the same email address the code was sent to. Note: Each code is unique, can only be used once, and cannot be applied to shipping costs.

Store Credits issued AFTER 15 Nov 2024:

You will receive an email notification each time your store credit is issued. Ensure you are logged in with the same email to access your store credit from the wallet widget and apply it at checkout. Note: Store credits cannot be applied to shipping costs. Any unused credit will be saved for future order use.

For my details about store credit please click here.

Important information:

  • Only one code can be entered at checkout for each order.
  • Code must be applied at checkout; we cannot manually add them after an order is placed. However, if the code is still valid, you may use it on a future order.
  • Store credit can not be used to purchase e-gift cards.
  • Please note free shipping in Australia is only eligible on orders total exceeding AUD $120 after deducting the applied code/store credit/gift card. If your order total falls below AUD $120 after these deductions, shipping charges will apply.

FAQ

MY ACCOUNT

Do I need to create an account to place my order?

You don’t necessarily need an account with us to make your order.

But if you love adding your favourite styles to your wishlist, keeping track of current orders, returns or credits with us, we highly recommend you create an account to keep everything located in one spot!

HELP! I can't remember my password!

As of October 2024, we no longer require passwords! Simply enter your email and a code will be sent to your inbox to login