We always hope you’re satisfied with our products. However, on the rare occasion that you’re not, returning the item(s) back to us is simple! If you’d like to return an item, we request that all item(s) sent back to us fit the following criteria to be eligible for us to issue you store credits so you can purchase another size or something else! (please note, we do not offer refunds):
1. Returned within 21 days (Australia) / 28 days (International) after your order is completed.
2. Remain in its original selling condition in its original plastic packaging, with the swing tags attached to the garment. This includes shoes, which must be in their original and intact shoe box and packaging.
New white return protection ribbon: Oct 2024, we are slowly introducing a return protection ribbon that will be attached to each garment item. Please note, returns will only be accepted if both the ribbon and tags are still attached to the garment and have not been removed or tampered with. This ensures that the items you receive are in perfect condition and have not been worn or used. If you’re considering a return, please make sure not to remove the ribbon or tags, as doing so will make the item ineligible for return.
Shoes: Ensure the shoes are unworn and in original condition, including the box. Please take extra care when handling shoes to avoid any marks or damage. For more information about return policy for shoes, click here.
Products with boning in the bust, please be careful not to damage the boning when folding/packing for return.
3. Unworn and unwashed
4. Have no dirt, marks, makeup stains, pet hair or perfume/wardrobe/cigarette smoke smell
5. Are not SALE/CLEARANCE items
6. Are not underwear/shapewear
*Excludes all sale items, intimates, shapewear and accessories
Bridesmaid returns: When you purchase three or more full-priced dresses from our Bridesmaid collection in a single transaction, you may return them for a refund to your original payment method if they are unsuitable. Returns must be made within 21 days (Australia) or 28 days (International) after your order is completed, excluding postage costs. All items must be still in original selling condition.
Important Notes
If your return doesn’t meet the above requirements, or if any parcels we receive are tagged as "Return To Sender" due to incorrect address or not picking up from the post office and sent back to us, an AUD $15 RTS fee and redelivery fee will apply.
We reserve the right to reject any return if the garment has been returned back to us not in its original selling condition. Any garment/s returned to us that have been worn, soiled or damaged in any way or form will be rejected of a store credit.
Original postage paid will not be credited.
We closely monitor the use of store credits to ensure fair and legitimate transactions. If we detect any suspicious activity or misuse, we may cancel or adjust the transaction.