Returns

We want you to love your items as much as we love them! If for any particular reasons you are unhappy with them you can simply send them back to us.

We do not offer refunds. Returns will be issued a store credit if return policy is met.

We always hope you’re satisfied with our products. However, on the rare occasion that you’re not, returning the item(s) back to us is simple! If you’d like to return an item, we request that all item(s) sent back to us fit the following criteria to be eligible for us to issue you store credits (please note, we do not offer refunds):

1. Returned within 21 days (Australia) / 28 days (International) after your order is completed

2. Remain in its original selling condition in its original plastic packaging, with the swing tags attached to the garment.

* Products with boning in the bust, please be careful not to damage the boning when folding/packing for return.

3. Unworn and unwashed

4. Have no dirt, marks, makeup stains, pet hair or perfume/wardrobe/cigarette smoke smell

5. Are not SALE/CLEARANCE items

6. Are not underwear/shapewear

7. Not purchased using a store credit

*Excludes all sale items, intimates, shapewear and accessories

If your return doesn't meet the above requirements or if any parcels we receive are tagged as Return To Sender, due to incorrect address or not picking up from post office and sent back to us then you will incur an AUD $15 RTS fee and a redelivery fee.

Orders purchased using store credit are final and cannot be returned. Please choose carefully.

We reserve the right to reject any return if the garment has been returned back to us not in its original selling condition. Any garment/s returned to us that have been worn, soiled or damaged in any way or form will be rejected of a store credit

We will not credit you for original postage paid.

1. Login to your account
   Find your order and select Request Return
2. Complete the returns form
   Found at the back of your invoice.
3. Repack your items, with your returns form.
   Tip! If you still have the original parcel bag with you, let's recycle! Our packages are reusable
4. Write your name and returns number on the satchel, return to:
   BY AMICA
   Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St)
   Fairfield East 2165 NSW
   Australia
5. Complete
   Store credit will be issued 7-10 business days after we receive your return parcel.

Add your items to the cart and when ready head to check out

If your credit was issued before October 2024, we've sent your credit code to your email which can be enter in the 'Discount Code or Gift Card' field. 

If your credit was issued after October 2024, login to you account during checkout and your store credit will be shown automatically in the payments area

If you’ll be returning an item(s) to us, please be advised that postage costs of returns are at the expense of the customer.

We strongly recommend shipping your return back using a trackable post so we can check the whereabouts of your return parcel. By Amica will not be responsible for any returns that do not arrive at our warehouse or are lost in transit.

No worries at all! Click here to download our RETURN FORM.

We only accept returns for full priced items and items purchased on promotion.

CLEARANCE items which are priced to clear cannot be returned for a store credit or exchanged unless deemed faulty.

For hygienic purposes, intimates, shapewear and accessories cannot be returned.

BY AMICA
Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St)
Fairfield East 2165 NSW
Australia

For our Aussie customers, item(s) must be returned back to us within 21 days from the day your order is completed.

For international customers, from the day you receive your parcel, you have 28 days to return the item(s) back to us.

If the item(s) does not cover our returns period, we will need to send your parcel back to you with a return fee of $15 incurred on your end.

Due to the fast turnaround and high amount of orders, we do not offer exchanges, or hold items.

Once you receive your store credit, you can use this to repurchase the size, colour or style that you are after.

Orders purchased using store credit are final and cannot be returned. Please choose carefully.

If any parcels we receive are tagged as Return To Sender (RTS), due to incorrect address or not picking up from post office and sent back to us then you will incur an AUD $15 RTS fee and a redelivery fee.

All store credits issued to your account is valid for 3 years from the date of issue.

Orders purchased using store credit are final and cannot be returned. Please choose carefully.

Once your return parcel is received in our office, our returns team will inspect and assess your garment. Please allow 7-10 business days for your return to be processed.

Your store credits will be sent via email and stored in your account. The value of store credits issued will be based on the value of the returned item(s), less any discounts applied to your order and shipping costs your order may have incurred. Please be sure to check your junk mail for your store credit email or log in to your account and see under COUPONS section.

SORRRYYY!! We try our very best to make sure all orders sent out are thoroughly checked by our team before they leave our office.

We are only human; it's very rare we make an error like this. Simply send us a LiveChat via our website or email us at hello@byamica.com with your order number and the photo/s of the garment showing its faults.

Garments damaged during wash or wear and tear will not be considered as a faulty product. Please note loose threads are not considered a manufacturing fault. This naturally occurs during the manufacturing process and can easily be cut off without damaging the garment.

Of course you can! We can accept the item/s as long as it meets our returns policy guidelines.

Please note: We do not offer refunds. All Afterpay orders will be issued a store credit.