Returns

We want you to love your items as much as we love them! If for any particular reasons you are unhappy with them you can simply send them back to us.

We do not offer refunds. Returns will be issued a store credit if return policy is met.

We always hope you’re satisfied with our products. However, on the rare occasion that you’re not, returning the item(s) back to us is simple! If you’d like to return an item, we request that all item(s) sent back to us fit the following criteria to be eligible for us to issue you store credits so you can purchase another size or something else! (please note, we do not offer refunds):

1. Returned within 21 days (Australia) / 28 days (International) after your order is completed.

2. Remain in its original selling condition in its original plastic packaging, with the swing tags attached to the garment. This includes shoes, which must be in their original and intact shoe box and packaging.

New white return protection ribbon: Oct 2024, we are slowly introducing a return protection ribbon that will be attached to each garment item. Please note, returns will only be accepted if both the ribbon and tags are still attached to the garment and have not been removed or tampered with. This ensures that the items you receive are in perfect condition and have not been worn or used. If you’re considering a return, please make sure not to remove the ribbon or tags, as doing so will make the item ineligible for return. While most of our newer styles include the ribbon, you may encounter some of our other garments do not. For those pieces, our team carefully checks each return and has ways to confirm whether the ribbon was originally attached or not to begin with, as well as other processes in place to identify signs of wear or tampering.

Shoes: Ensure the shoes are unworn and in original condition, including the box. Please take extra care when handling shoes to avoid any marks or damage. For more information about return policy for shoes, click here.

Products with boning in the bust, please be careful not to damage the boning when folding/packing for return.

3. Unworn and unwashed

4. Have no dirt, marks, makeup stains, pet hair or perfume/wardrobe/cigarette smoke smell

5. Are not SALE/CLEARANCE items

6. Are not underwear/shapewear

*Excludes all sale items, intimates, shapewear and accessories

Bridesmaid returns: When you purchase three or more full-priced dresses from our Bridesmaid collection in the same style in a single transaction, you may return them for a refund to your original payment method if they are unsuitable. Returns must be made within 21 days (Australia) or 28 days (International) after your order is completed, excluding postage costs. All items must be still in original selling condition. If you are thinking you will or are making a Bridesmaid return, please email our team and let us know either when you have placed your order or before you make the return.

Important Notes

If your return doesn’t meet the above requirements, or if any parcels we receive are tagged as "Return To Sender" due to incorrect address or not picking up from the post office and sent back to us, an AUD $15 RTS fee and redelivery fee will apply.

We reserve the right to reject any return if the garment has been returned back to us not in its original selling condition. Any garment/s returned to us that have been worn, soiled or damaged in any way or form will be rejected of a store credit.

Original postage paid will not be credited.

We closely monitor the use of store credits to ensure fair and legitimate transactions. If we detect any suspicious activity or misuse, we may cancel or adjust the transaction.

1. Login to your account
Go through the Returns Portal through here: Request Returns

Choose the log in with an order number option.

Please bear with us as we’re still fine-tuning our new portal system, and some wording may need adjustments. If you're unsure about anything or have questions, feel free to contact us at hello@byamica.com before submitting your return request.

2. Print out the return packing slip or complete the returns form
Print out the return packing slip once you have lodged your return request. This can be found on the final submission page in the portal or attached in an email afterwards. The returns form can be found at the back of your invoice.

3. Repack your items, with your returns packing slip/form
Tip! If you still have the original parcel bag with you, let's recycle! Our packages can be reused, make sure to cover any old shipping labels or you can reuse the packaging by flipping it inside out.

4A. Purchase your return label through the returns portal system.

Before you submit your return request in the portal, the system will allow you to purchase a return label. Simply follow the instructions provided to get your label and attach it to your parcel.

4B. Ship return back with any postal service or courier of your choice at your own cost.

We’re still working on updating the return method prompt in the portal. When submitting your return request, select "Return To Store," but don’t forget to send your return to us once the request is submitted.

Write our return details and your sender details on the parcel:

To: BY AMICA
Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St)
Fairfield East 2165 NSW
Australia

Make sure to also write your order number and sender details on the back so we know who sent it. Then head to your local post office/courier. Ask staff to help calculate and apply postage to pay.

6. Keep a copy of the tracking
The store credit or exchange will be processed and issued 7-10 business days after we receive your return parcel.

If you have checkouted with purchasing the Free Returns + Shipping Protection Coverage Bundle please read more information here.

Add your items to the cart and when ready head to check out.

During checkout, if viewing on mobile and you can't see find the "Discount Code or Gift Card" field, please look for the "Show Order Summary" at the top and expand that section.

Store Credits

Store Credits issued BEFORE 15 Nov 2024:

Your store credit code was emailed to you and can be entered in the "Discount Code or Gift Card" field during checkout. Make sure to use the same email address the code was sent to. Note: Each code is unique, can only be used once, and cannot be applied to shipping costs.

Store Credits issued AFTER 15 Nov 2024:

You will receive an email notification each time your store credit is issued. Ensure you are logged in with the same email to access your store credit from the wallet widget and apply it at checkout. Note: Store credits cannot be applied to shipping costs. Any unused credit will be saved for future order use.

For my details about store credit please click here.

Important information:

• Only one code can be entered at checkout for each order.
• Code must be applied at checkout; we cannot manually add them after an order is placed. However, if the code is still valid, you may use it on a future order.
• Store credit can not be used to purchase e-gift cards.
• Please note free shipping in Australia is only eligible on orders total exceeding AUD $130 after deducting the applied code/store credit/gift card. If your order total falls below AUD $130 after these deductions, shipping charges will apply. This also applies to other countries that qualify for free shipping based on their respective thresholds.

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order with a prepaid label.

If you decide not to buy return coverage and you’ll be returning an item(s) to us, please be advised that postage costs of returns are at the expense of the customer.

All returns are subject to the guidelines outlined in our Return Policy.

We strongly recommend shipping your return back using a trackable post so we can check the whereabouts of your return parcel. By Amica will not be responsible for any returns that do not arrive at our warehouse or are lost in transit.

No worries at all! Click here to download our RETURNS FORM

We only accept returns for full priced items and items purchased on promotion.

CLEARANCE items which are priced to clear cannot be returned for a store credit or exchanged unless deemed faulty.

For hygienic purposes, intimates, shapewear and accessories cannot be returned.

We have been slowly introducing from October 2024 on our garments a Return Protection Ribbon system, gradually every style will have this white ribbon.

What this means for you:

• Your garments arrive in perfect condition and have not been worn or used.
• Thinking of a return? It’s simple- just keep the ribbon and tags intact, not removed or tampered with. Once the ribbon is removed, the garment is forever yours and will be ineligible for return.

Placement of the ribbon will vary depending on the garment’s design. It is carefully positioned to be easy identified without disrupting your ability to try on the pieces.

While most of our newer styles include the ribbon, you may encounter some of our other garments do not. For those pieces, our team carefully checks each return and has ways to confirm whether the ribbon was originally attached or not to begin with, as well as other processes in place to identify signs of wear or tampering.

BY AMICA
Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St)
Fairfield East 2165 NSW
Australia

For our Aussie customers, item(s) must be returned back to us within 21 days from the day your order is completed.

For international customers, from the day you receive your parcel, you have 28 days to return the item(s) back to us.

If the item(s) does not cover our returns period, we will need to send your parcel back to you with a return fee of $15 incurred on your end.

Yes, you can absolutely make an exchange! At the moment our system only allows for simple exchanges. This means the product has to be the same style and colour but a smaller or larger size can be exchanged. 

If you want to exchange for another style please choose store credit, it’ll be issued once we’ve received and processed the returned item. Then you will be able to use it toward another style.

Please note the exchange shipping fee will be paid at your own cost for the exchange item to be sent out to you. When deciding to exchange, the item will be ready to ship out after the return has been received and processed by us.

If any parcels we receive are tagged as Return To Sender (RTS), due to incorrect address or not picking up from post office and sent back to us then you will incur an AUD $15 RTS fee and a redelivery fee.

All store credits issued to your account is valid for 3 years from the date of issue.

We closely monitor the use of store credits to ensure fair and legitimate transactions. If we detect any suspicious activity or misuse, we may cancel or adjust the transaction.

Once your return parcel is received in our office, our returns team will inspect and assess your garment. Please allow 7-10 business days for your return to be processed.

Your store credits will be sent via email. If you can’t find the email in your main inbox, please be sure to check your junk folder. The value of store credits issued will be based on the value of the returned item(s), less any discounts applied to your order and shipping costs your order may have incurred.

SORRRYYY!! We try our very best to make sure all orders sent out are thoroughly checked by our team before they leave our office.

We are only human; it's very rare we make an error like this. Simply send us an email at hello@byamica.com with your order number and the photo/s of the garment showing its faults.

Garments damaged during wash or wear and tear will not be considered as a faulty product. Please note loose threads are not considered a manufacturing fault. This naturally occurs during the manufacturing process and can easily be cut off without damaging the garment.

Of course you can! We can accept the item/s as long as it meets our returns policy guidelines.

Please note: We do not offer refunds. All Afterpay orders will be issued a store credit.