Return policy
We want you to love your items as much as we do! But we totally get it, sometimes things just don’t work out.
Here’s what you need to know:
⏱︎ Returns must be received by us within 21 days (AUS) or 28 days (NZ/ INTL / US) from the date your order was delivered.
Condition: All items must be unworn, unwashed and in original selling condition with swing tags attached and in original plastic packaging. Items must be free of makeup, marks, stains, pet fur and odours.
Return Protection Ribbon: Most styles come with a white ribbon that must remain attached, along with the tags, to qualify for a return. For items that came without a ribbon, we have measures in place to verify if it was originally included and to check for any signs of wear or tampering.
Bras: Avoid trying it for extended periods, keep tags/packaging intact and avoid anything that may mark the garment.
Shoes: Must be tried on only indoors (clean, soft surfaces) and ensure the shoes are unworn and in original condition, including the box. Please take extra care when handling shoes to avoid any marks or damage. For more information about the return policy for shoes, click here.
Special care items: For garments with boning in the bust, take care not to bend or damage the structure when folding for return.
Non-returnable items: Sale/clearance items, support essentials, briefs, shapewear bottoms/bodysuits and accessories are not eligible to be returned for store credit/exchanges.
Bridesmaid returns: When you purchase three or more full-priced dresses from our Bridesmaid collection in the same style in a single transaction, you may return them for a refund to your original payment method (excluding postage costs) if they are unsuitable. Returns must be made within 21 days (Australia) or 28 days (International) from the date your order was delivered. All items must be still in original selling condition as according to the above return policy. If you are looking into this option, please email our team before placing your order for more instructions and to check eligibility so we can manually tag your order number.
To read more about the return policy:
