Store Credit

We want you to love your items as much as we love them! If for any particular reasons you are unhappy with them you can simply send them back to us. Information about returns can be found here.

We do not offer refunds. Returns will be issued a store credit that can be used towards any future purchases if our return policy is met. Plus, it’s valid for a full three years, so you have plenty of time to explore and treat yourself whenever the mood strikes.Think of it as a little shopping fund waiting to make your next order extra special!

 

How to use a store credit: 

Add your items to the cart and when ready head to check out.

During checkout, if viewing on mobile and you can't see find the "Discount Code or Gift Card" field, please look for the "Show Order Summary" at the top and expand that section.

Store Credits issued BEFORE 15 Nov 2024:

Your store credit code was emailed to you and can be entered in the "Discount Code or Gift Card" field during checkout. Make sure to use the same email address the code was sent to. Note: Each code is unique, can only be used once, and cannot be applied to shipping costs.

Store Credits issued AFTER 15 Nov 2024:

You will receive an email notification each time your store credit is issued. Ensure you are logged in with the same email to access your store credit from the wallet widget before you continue to checkout (the wallet widget will not appear at once at checkout). Note: Store credits cannot be applied to shipping costs. Any unused credit will be saved for future order use. You can also go to this page to see your available store credit balance.

Important information:

  • Only one code can be entered at checkout for each order.
  • Code must be applied at checkout; we cannot manually add them after an order is placed. However, if the code is still valid, you may use it on a future order.
  • Please note free shipping in Australia is only eligible on orders total exceeding AUD $120 after deducting the applied code/store credit/gift card. If your order total falls below AUD $120 after these deductions, shipping charges will apply.

How long will I have to use my store credit?

All store credits issued to your account is valid for 3 years from the date of issue.

Orders purchased using store credit are final and cannot be returned. Please choose carefully.

I have sent back my returns, when will I get my store credit?

Once your return parcel is received in our office, our returns team will inspect and assess your garment. Please allow 7-10 business days for your return to be processed.

Your store credits will be sent via email. If you can’t find the email in your main inbox, please be sure to check your junk folder. The value of store credits issued will be based on the value of the returned item(s), less any discounts applied to your order and shipping costs your order may have incurred.

Step by step guide on how to use store credits issued AFTER 15 Nov 2024

If this is you first time receiving this type of store credit from us. Please find the separate email that was sent to activate your account so the wallet widget can appear for your account. It should look something like this:

 

1. Add your items to the cart and when ready to pay, please login to your account before you head to checkout (the wallet widget will not appear at once at checkout).

2. Customers with available store credit will be able to see and view their wallet widget on the right side.

3. If you are in the cart and click checkout you should see the top wallet widget spinning before it proceeds to the checkout page. Customer can also select the amount of credit they'd like to use by opening the widget, then click the 'Checkout' button.

4. At checkout page, store credit should be automatically applied to the order. If you can not see this please go back to your cart and do step 3 again and see if it has applied correctly now.