[title]
[message]Shipping
Orders placed before 12:30PM AEST/AEDT on a business day will be dispatched on the same day* (unless there is a preorder item in the order, it will be sent only once the preorder has arrived).
Please note during busy promo sale periods our dispatch team may take a day or two longer depending on volume of orders.
If you’re a new customer, we might contact you to verify your information. This is just to ensure all your details are accurate, so your parcel arrives without any issues. Please note, this verification process may result in delaying a same day dispatch.
I need my order ASAP!
If you require your order urgently, give us a shout out on LiveChat or ring us to arrange a quicker dispatch +61 481 421 250
Order Arrival Time
All Australian orders are shipped via Australia Post and should arrive in 2-3* days for metro areas, and 4-11* days for regional areas within Australia.
Australian customers can also check delivery estimates on Australia Post
International customers, please see below drop down menu for related countries shipping methods and ETA. All responsibilities for additional charges - including but not limited to taxes, customs duties, and fees associated with the collection of the parcel - rest with the recipient.
Please note we are not responsible for any delays caused by our couriers.
Shipping Information
Shipping Information
Please select your country from the drop down below to see your shipping price and options. All costs and delivery timeframes (depending on your location in related country) are estimated.Â
Australia
AusPost Standard
3-11 Business Days
$9.95 AUD
Free for Orders over $120+
AusPost Express
2-8 Business Days
$14.95 AUD
Pick up
1-2 Business Days
Free
Pick up hours: 8:00am - 4:00pm, Monday to Friday, excluding public holidays. If you need something urgently picked up, you can contact us via LiveChat or email to organise it with our team to have it ready for you in time.
New Zealand
AusPost Standard
8-12 Business Days
$15.00 AUD
Free for Orders over $150+
DHL Express
2-4 Business Days
$29.00 AUD
United States
AusPost Standard
6-10 Business Days
$25.00 AUD
Free for Orders over $200+
DHL Express
3-4 Business Days
$35.00 AUD
Canada
AusPost Standard
7-14 Business Days
$25.00 AUD
Free for Orders over $200+
DHL Express
3-4 Business Days
$35.00 AUD
United Kingdom
DHL Express
4-10 Business Days
$49.95 AUD
Asia
AusPost Standard
15-25 Business Days
$25.00 AUD
Free for Orders over $200+
DHL Express
2-4 Business Days
$35.00 AUD
Everywhere Else
AusPost Standard
10-25 Business Days
$39.95 AUD
DHL Express
2-4 Business Days
$49.95 AUD
Frequently Asked Questions
Delivery Cost
Within Australia, standard delivery is free when your order is AUD $120 and above, otherwise it is only AUD $9.95! Express delivery will just set you AUD $14.95 aside.
Please note free shipping in Australia is only eligible on orders total exceeding AUD $120 after deducting the applied code/store credit/gift card. If your order total falls below AUD $120 after these deductions, shipping charges will apply.
This rule also applies for international orders over the amount of AUD $150 (New Zealand) and AUD $200 (United States, Canada and Asia).
International Cost
We use Australia Post to send all international standard parcels and DHL for international express. They are all trackable posts, so you have nothing to worry about!
Please note that you are responsible for paying any duties/taxes on your purchase. Fees are determined by the respective country’s custom department. By Amica is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
International Fees, Custom & Duty Taxes
Please note that the freight/shipping fee charged by our company solely covers the cost of shipping the item(s) from our facility to the designated delivery address. It is important for customers to understand that this fee does not include any international taxes, customs duties, or any other fees that may be required by the destination country.
All responsibilities for additional charges - including but not limited to taxes, customs duties, and fees associated with the collection of the parcel - rest with the recipient. Our company is not responsible for any such additional costs that may arise during the process of shipping and delivery. As customs policies vary widely from country to country, we highly recommend that our customers contact their local customs office for further information on the specifics of these charges.
We strive to ensure a smooth and transparent shipping process, but it is crucial for recipients to be aware of and prepare for any additional expenses that may occur. Understanding and complying with the destination country’s customs regulations is essential to avoid delays or unexpected charges. Our team is always here to assist with shipping inquiries, but the liability for the parcel and any further fees, customs, or charges associated with its collection are solely the recipient's responsibility.
Order Arrival Time
Your order will be dispatched in 1-2 business days (any order that includes a preorder item will be dispatched once it has arrived in the office). During busy promo sale periods our dispatch team may take a day or two longer depending on volume of orders - we are only a small business!
All Australian orders are shipped via Australia Post and should arrive in 2-3* days for metro areas, and 4-11* days for regional areas within Australia.
Australian customers can also check delivery estimates on Australia Post
International customers, please see above drop down menu for related countries shipping methods and ETA.
Please note we are not responsible for any delays caused by our couriers.
Where is my order?
Don't stress, you will receive an automated email from us once your order is dispatched with tracking delivery information. For some reason, sometimes our tracking delivery email may go straight to your spam/junk mail. If you still can't find it there, send us an email or message on LiveChat so our Customer Happiness Team can help you sort this one out!
You can also check on your order status by logging into your account
I typed in an incorrect addess, what do I do?
Got way too excited about placing your order and mistyped your address? No worries!
If you have incorrectly entered your delivery address, shoot us a message on LiveChat or call us at +61 481 421 250 as soon as possible and we will do our best to make the changes before your order is shipped.
Uh oh! If the order has already been dispatched from our office and the address is incorrect, we will not be able to send out a new parcel. This will incur a return to sender fee of $15 which is charged by Australia Post.
To have the item sent to the correct address, additional payment for the redelivery costs will also be incurred on your side.
If you have trouble entering your delivery address in the checkout page, shout out to us on LiveChat/email so our Customer Happiness Team can assist you.