Shipping

Within Australia, standard delivery is free when your order is AUD $120 and above, otherwise it is only AUD $9.95! Express delivery will just set you AUD $14.95 aside.

Please note free shipping in Australia is only eligible on orders total exceeding AUD $120 after deducting the applied code/store credit/gift card. If your order total falls below AUD $120 after these deductions, shipping charges will apply.

This rule also applies for international orders over the amount of AUD $150 (New Zealand) and AUD $300 (United States, Canada and Asia).

We use Australia Post to send all international standard parcels and DHL for international express. They are all trackable posts, so you have nothing to worry about!

Please note that you are responsible for paying any duties/taxes on your purchase. Fees are determined by the respective country’s custom department. By Amica is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Please note that the freight/shipping fee charged by our company solely covers the cost of shipping the item(s) from our facility to the designated delivery address. It is important for customers to understand that this fee does not include any international taxes, customs duties, or any other fees that may be required by the destination country.

All responsibilities for additional charges - including but not limited to taxes, customs duties, and fees associated with the collection of the parcel - rest with the recipient. Our company is not responsible for any such additional costs that may arise during the process of shipping and delivery. As customs policies vary widely from country to country, we highly recommend that our customers contact their local customs office for further information on the specifics of these charges.

We strive to ensure a smooth and transparent shipping process, but it is crucial for recipients to be aware of and prepare for any additional expenses that may occur. Understanding and complying with the destination country’s customs regulations is essential to avoid delays or unexpected charges. Our team is always here to assist with shipping inquiries, but the liability for the parcel and any further fees, customs, or charges associated with its collection are solely the recipient's responsibility.

Your order will be dispatched in 1-2 business days (any order that includes a preorder item will be dispatched once it has arrived in the office). During busy promo sale periods this can fluctuate 1-3 business days extra depending on volume of orders.

All Australian orders are shipped via Australia Post and should arrive in 2-3* days for metro areas, and 4-11* days for regional areas within Australia. Australian customers can also check delivery estimates on Australia Post.

International customers, please see above drop down menu for related countries shipping methods and ETA.

Please note during big sale peak periods, the courier network may also experience delays due to high volume of parcels being sent by other businesses as well. We are not responsible for any delays caused by our couriers or factors outside of our control.

Take into account both, dispatch processing time from our team and courier delivery time when placing an order.

Don't stress, you will receive an automated email from us once your order is dispatched with tracking delivery information. For some reason, sometimes our tracking delivery email may go straight to your spam/junk mail. If you still can't find it there, send us an email on hello@byamica.com and our team can help you sort this one out!

You can also check on your order status by logging into your account.

Got way too excited about placing your order and mistyped your address? No worries!

If you have incorrectly entered your delivery address, shoot us an email at hello@byamica.com immediately (please put subject as URGENT and your order #XXXXXX) and we will do our best to make the changes before your order is shipped.

Uh oh! If the order has already been dispatched from our office and the address is incorrect, we will not be able to send out a new parcel. This will incur a return to sender fee of $15 which is charged by Australia Post.

To have the item sent to the correct address, additional payment for the redelivery costs will also be incurred on your side.

If you have trouble entering your delivery address in the checkout page, shout out to us on email so our Customer Happiness Team can assist you.

Yes we do! Simply select the Click and Collect option during checkout and you will be notified by email when your order is ready to be collected. Our office is based in Fairfield, Sydney.

If you need something urgently picked up, you can contact us email to organise it with our team to have it ready for you in time. Our hours for pick up are from 8:00am - 4:00pm, Monday to Friday, excluding public holidays.

Click & Collect orders not collected within 30 days will be cancelled and store credit will be issued. A $4 restocking fee will be taken from the amount when the credit is issued.

We get it - waiting for your order to arrive is exciting, but sometimes, hiccups can happen. Whether it’s a lost parcel, damage during transit, or something else unexpected, it’s never fun to deal with delivery drama. That’s why we’ve introduced Shipping Protection - a simple way to keep your order safe and give you one less thing to worry about.

Think of Shipping Protection as a safety net for your order. It covers:

• Lost parcels: If your parcel gets lost and can’t be found, we’ll send you a replacement.
• Wrong delivery: If your parcel is delivered to the wrong address due to an error on our end or the courier’s, we’ll replace it for you.
• Damage: If your items arrive damaged, we’ll replace them.

It’s just a small extra fee added at checkout, but it goes a long way toward giving you peace of mind.

To read more about the terms and conditions, click here.