We want you to love your items as much as we do! But we totally get it, sometimes things just don’t work out. For eligible items that meet our return policy, we offer customers in Australia (AU), New Zealand (NZ) and International (INTL) (excluding US - please see US returns policy here):

• Simple exchanges (same style and colour in a different size) or
• Store credit so you can pick something else you love.

Please note: we don’t offer refunds for change of mind returns.

Your exchange or store credit will be processed and issued 7-10 business days after we receive your return parcel.

Important information:

• Store credits are issued in store currency for your region. If you shop in another currency, the amount shown at checkout may differ as exchange rate fluctuations may occur from the date of purchase to date of store credit or any foreign bank transaction fees. 
• Original postage paid, customs and duties, foreign bank transaction fees will not be credited and are non refundable.
• For International customers, any customs duties, taxes, import fees, or other charges associated with the shipment of your exchange order are also the responsibility of the customer.

See below for more information about how exchanges and store credits works, bridesmaid returns plus everything you need to know about our general return policy and process.

Please refer to the agreed returns policy from that period of time.

Here’s what you need to know:

⏱︎ Returns must be received by us within 21 days (AUS) or 28 days (NZ/ INTL) from the date your order was delivered.

Condition: All items must be unworn, unwashed and in original selling condition with swing tags attached and in original plastic packaging. Items must be free of makeup, marks, stains, pet fur and odours.

Return Protection Ribbon: Most styles come with a white ribbon that must remain attached, along with the tags, to qualify for a return. For items that came without a ribbon, we have measures in place to verify if it was originally included and to check for any signs of wear or tampering.

Bras: Avoid trying it for extended periods, keep tags/packaging intact and avoid anything that may mark the garment.

Shoes: Must be tried on only indoors (clean, soft surfaces) and ensure the shoes are unworn and in original condition, including the box. Please take extra care when handling shoes to avoid any marks or damage. For more information about the return policy for shoes, click here.

Special care items: For garments with boning in the bust, take care not to bend or damage the structure when folding for return.

Non-returnable items: Sale/clearance items, support essentials, briefs, shapewear bottoms/bodysuits and accessories (excluding shoes) are not eligible to be returned for store credit/exchanges.

Bridesmaid returns: When you purchase three or more full-priced dresses from our Bridesmaid collection in the same style in a single transaction, you may return them for a refund to your original payment method (excluding postage costs) if they are unsuitable. Returns must be made within 21 days (Australia) or 28 days (International) from the date your order was delivered. All items must be still in original selling condition as according to the above return policy. If you are looking into this option, please email our team before placing your order for more instructions and to check eligibility so we can manually tag your order number.

Important Notes

We reserve the right to reject any return if the garment has been returned back to us not in its original selling condition. If your return does not meet the requirements outlined above, it will be rejected from receiving an exchange/store credit and you will be responsible for the shipping cost to have the item returned to you.

If your return does not meet the above requirements outlined above or if we receive a parcel marked “Return to Sender” (RTS) due to an incorrect address or failure to collect it from the post office, a RTS fee will apply: 

• AUD $15 for Australian orders
• NZD/ INTL (currency) $25 for New Zealand/ International orders

A redelivery fee will also apply if you wish to have the parcel sent again.

Original postage paid will not be credited and are non refundable.

We closely monitor the use of store credits to ensure fair and legitimate transactions. If we detect any suspicious activity or misuse, we may cancel or adjust the transaction.

1. Login to your account
Access the Returns Portal through here: Request Return

Choose the log in with an order number option.

We're still fine-tuning our new portal so some wording may be in progress. If you’re unsure or need help, reach out to us at hello@byamica.com before submitting your return request.

2. Choose your return method

Follow the prompts for the items you want to return. We offer simple exchanges (same style and colour in a different size) or store credit so you can pick something else you love.

Please note, the outbound exchange shipping fee of the item you want to swap for (us sending it to you) is a separate charge each time. This will be prompted on the screen with the link to pay after you have submitted the return request. 

NZ: Any customs duties, taxes, import fees, or other charges associated with the shipment of your exchange order are also the responsibility of the customer.

For the return method you have an option to either:

2A. Generate a free returns label if you have purchased the Returns Cover. 

If you have purchased the Free Returns + Shipping Protection Coverage Bundle during the initial checkout then your return is covered! Once a return request is submitted through the portal, it will provide you with a free return shipping label. To read more about the cover: click here

2B. Purchase your return label through the returns portal system.

The portal allows you to buy a return label directly. Simply follow the instructions provided to get your label to attach it to your return parcel.

2C. Ship return back with any postal service or courier of your choice at your own cost.

We’re still working on updating this returns method prompt in the portal. If you want to go ahead with this method, when submitting your return request please select "Return To Store”. Don’t forget to send your return to us once the request is submitted.

Write our return details and your sender details on the parcel:

To: BY AMICA
Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St)
Fairfield East 2165 NSW
Australia

Make sure to also write your order number and sender details on the back so we know who sent it. Then head to your local post office/courier. Ask staff to help calculate and apply postage to pay.

We recommend shipping the package using a trackable method to ensure the safe return of your items. By Amica will not be responsible for any returns that do not arrive at our warehouse or are lost in transit.

3. Print your return packing slip and pack your parcel to be shipped according to the chosen return method. 

After submitting your request, you can print your return packing slip from the final confirmation page in the portal or use the email attachment sent after lodging your return. If your return method doesn’t generate a packing slip, please include your name and order number clearly on the outside of the parcel or include a note inside the package with these details (you can also reuse the dispatch order slip that came with your order).

Eco tip! Still have the original parcel bag? Let's recycle! Our packaging is reusable! Before you stick on the return shipping label, just make sure to cover any old shipping labels (you can reuse the packaging by flipping the bag inside out too).

4. Keep a record of your tracking details and look out for your exchange or credit.

Please keep a copy of the tracking information for your records. Your store credit or exchange will be processed and issued 7-10 business days after we receive your return parcel.

1. Login to your account
Access the Returns Portal through here: Request Return

Choose the log in with an order number option.

We're still fine-tuning our new portal so some wording may be in progress. If you’re unsure or need help, reach out to us at hello@byamica.com before submitting your return request.

2. Choose your return method

Follow the prompts for the items you want to return. We offer simple exchanges (same style and colour in a different size) or store credit so you can pick something else you love.

Please note, the outbound exchange shipping fee of the item you want to swap for (us sending it to you) is a separate charge each time. This will be prompted on the screen with the link to pay after you have submitted the return request. 

INTL: Any customs duties, taxes, import fees, or other charges associated with the shipment of your exchange order are also the responsibility of the customer.

3. Ship return back with any postal service or courier of your choice at your own cost.

We’re still working on updating this returns method prompt in the portal. When submitting your return request please select "Return To Store”. Don’t forget to send your return to us once the request is submitted.

Write our return details and your sender details on the parcel:

To: BY AMICA
Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St)
Fairfield East 2165 NSW
Australia

Make sure to also write your order number and sender details on the back so we know who sent it. Then head to your local post office/courier. Ask staff to help calculate and apply postage to pay.

We recommend shipping the package using a trackable method to ensure the safe return of your items. By Amica will not be responsible for any returns that do not arrive at our warehouse or are lost in transit.

4. Print your return packing slip and pack your parcel to be shipped according to the chosen return method. 

After submitting your request, you can print your return packing slip from the final confirmation page in the portal or use the email attachment sent after lodging your return. If your return method doesn’t generate a packing slip, please include your name and order number clearly on the outside of the parcel or include a note inside the package with these details (you can also reuse the dispatch order slip that came with your order).

Eco tip! Still have the original parcel bag? Let's recycle! Our packaging is reusable! Before you stick on the return shipping label, just make sure to cover any old shipping labels (you can reuse the packaging by flipping the bag inside out too).

5. Keep a record of your tracking details and look out for your exchange or credit.

Please keep a copy of the tracking information for your records. Your store credit or exchange will be processed and issued 7-10 business days after we receive your return parcel.

Note: Any customs duties, taxes, import fees, or other charges associated with the shipment of your exchange order are also the responsibility of the customer.

AU/ NZ: When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order with a prepaid label.

If you decide not to buy return coverage and you’ll be returning an item(s) to us, please be advised that postage costs of returns are at the expense of the customer.

INTL: Please be advised that postage costs of returns are at the expense of the customer.

All returns are subject to the guidelines outlined in our Return Policy.

We strongly recommend shipping your return back using a trackable post so we can check the whereabouts of your return parcel. By Amica will not be responsible for any returns that do not arrive at our warehouse or are lost in transit.

We only accept returns for full priced items and items purchased on promotion.

CLEARANCE items which are priced to clear cannot be returned for a store credit or exchanged unless deemed faulty.

For hygienic purposes, support essentials, briefs, shapewear and accessories can't be returned.

We have been slowly introducing from October 2024 on our garments a Return Protection Ribbon system, gradually every style will have this white ribbon.

What this means for you:

• Your garments arrive in perfect condition and have not been worn or used.
• Thinking of a return? It’s simple- just keep the ribbon and tags intact, not removed or tampered with. Once the ribbon is removed, the garment is forever yours and will be ineligible for return.

Placement of the ribbon will vary depending on the garment’s design. It is carefully positioned to be easy identified without disrupting your ability to try on the pieces.

While most of our newer styles include the ribbon, you may encounter some of our other garments do not. For those pieces, our team carefully checks each return and has ways to confirm whether the ribbon was originally attached or not to begin with, as well as other processes in place to identify signs of wear or tampering.

BY AMICA
Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St)
Fairfield East 2165 NSW
Australia

For Australian customers, items must be returned back to us within 21 days from the date your order was delivered.

For New Zealand and International customers, items must be returned back to us within 28 days from the date your order was delivered.

If your return does not meet the required timeframe of return outlined above we will need to send your parcel back to you for a fee.

Once your return parcel is received in our office, our returns team will inspect and assess your garment. Please allow 7-10 business days for your return to be processed and issued.

EXCHANGE

When deciding to exchange, the item will be ready to ship out after the return has been received and processed by us and the exchange shipping fee has been paid. Shipping costs for exchange items (sent out to you) are the responsibility of the customer.

Please note that any customs duties, taxes, import fees, or other charges associated with the shipment of your exchange order are also the responsibility of the customer.

Just a reminder: exchange item(s) are not reserved until you complete the exchange process and a new order number has been generated. For popular styles, we recommend completing this step as soon as possible to avoid missing out.

STORE CREDIT

You will receive a store credit notification sent via email once it's been processed and issue. If you can’t find the email in your main inbox, please be sure to check your junk folder.

The value of store credit issued will be based on the value of the returned item(s), less any discounts applied to your order, shipping costs and any applicable restocking fee that your order may have incurred.

Please note that any customs duties, taxes, import fees, or shipping charges paid on your original order are non-refundable and will not be included in the store credit amount issued.

Add your items to the cart and when ready head to check out.

During checkout, if viewing on mobile and you can't see find the "Discount Code or Gift Card" field, please look for the "Show Order Summary" at the top and expand that section.

AUSTRALIA & INTERNATIONAL - Store Credits issued BEFORE 15 Nov 2024:

Your store credit code was emailed to you and can be entered in the "Discount Code or Gift Card" field during checkout. Make sure to use the same email address the code was sent to.

Note: Each code is unique, can only be used once, and cannot be applied to shipping costs.

AUSTRALIA & INTERNATIONAL - Store Credits issued AFTER 15 Nov 2024:

You will receive an email notification each time your store credit is issued. Ensure you are logged in with the same email to access your store credit from the wallet widget before you continue to checkout (the wallet widget will not appear once at checkout).

Note: Store credits cannot be applied to shipping costs. Any unused credit will be saved for future order use. You can also go to this page to see your available store credit balance.

INTERNATIONAL - Store Credits issued AFTER 1 April 2026:

You will receive an email notification each time your store credit is issued. Ensure you are logged in with the same email to access your store credit at checkout. You must select "Apply store credit" to use the store credit as a payment method.

Note: Any unused credit will be saved for future order use. You can view your store credit balance in your account details when you’re logged into your customer account.

Important information:

• Only one code can be entered at checkout for each order.
• Code must be applied at checkout; we cannot manually add them after an order is placed. However, if the code is still valid, you may use it on a future order.
• Store credit can not be used for purchasing giftcards.
• Please note free shipping in Australia is only eligible on orders total exceeding AUD $130 after deducting the applied code/store credit/gift card. If your order total falls below AUD $130 after these deductions, shipping charges will apply. This also applies to other countries that qualify for free shipping based on their respective thresholds.

Read more about store credit here

All store credits issued to your account is valid for 3 years from the date of issue.

If for any reason your store credit isn’t applying or something isn’t working at checkout, please contact us and we’ll be happy to help. However, if we’re experiencing a high volume of enquiries during a sale period and you’re unable to reach us straight away, there’s no pressure to use your store credit immediately - it’s valid for 3 years from the date it was issued, so you’re welcome to save it for your next order once everything has been sorted out with us.

We closely monitor the use of store credits to ensure fair and legitimate transactions. If we detect any suspicious activity or misuse, we may cancel or adjust the transaction.

Yes, you can absolutely make an exchange as long as it meets our return policy.

At the moment our system only allows for simple exchanges. This means the product has to be the same style and colour but a smaller or larger size can be exchanged. 

If you want to exchange for another style please choose store credit, it’ll be issued once we’ve received and processed the returned item. Then you will be able to use it towards another style.

Please note the exchange shipping fee will be paid at your own cost for the exchange item to be sent out to you. When deciding to exchange, the item will be ready to ship out after the return has been received and processed by us.

For International customers, any customs duties, taxes, import fees, or other charges associated with the shipment of your exchange order are also the responsibility of the customer.

Our timeframe to process and issue store credits and exchanges is 7-10 business days after we receive your return parcel.

If we receive a parcel marked “Return to Sender” (RTS) due to an incorrect address or failure to collect it from the post office, a RTS fee will apply: 

• AUD $15 for Australian orders
• NZD/ INTL (currency) $25 for New Zealand/ International orders

A redelivery fee will also apply if you wish to have the parcel sent again.

We try our very best to make sure all orders sent out are thoroughly checked by our team before they leave our office. Simply send us an email at hello@byamica.com with your order number and the photos of the issue so we can help right away as per Consumer Law.

Garments damaged during wash or wear and tear will not be considered as a faulty product. Please note loose threads are not considered a manufacturing fault. This naturally occurs during the manufacturing process and can easily be cut off without damaging the garment.

Of course you can! We can accept the item as long as it meets our returns policy guidelines.

Please note: We do not offer refunds for change of mind. All Afterpay orders will be issued a store credit or exchange.