How it works:

• Add Free Returns + Shipping Protection Coverage Bundle to order

Qualifies this order for FREE Returns for either store credit or exchanges + Shipping Protection (initial order) for lost, wrongly delivered, damaged items during delivery.

• Receive your item

Your order is covered- so if something goes wrong in transit, we’ve got you. Once it arrives, try it on, check the fit and see how it looks/feels.

• Not quite right? Send it back for FREE!

Quick and simple! If the style is not for you and it meets our return policy, just lodge your return via the portal and follow the steps provided.

BONUS: If your exchange doesn’t work out either, no stress- you can return it again for free and choose a different size or receive store credit to go towards another style instead 😉

This bundle is currently available for our Australian and US customers only. We’re working hard to offer this to our NZ customers soon - stay tuned!

Disclaimer: Free Returns and Shipping Protection are offered as a bundle and cannot be purchased separately. This bundle must be added at checkout and cannot be split or applied individually.

Free Returns

Checkout with confidence! Shop knowing your order is protected every step of the way- you can focus on finding styles you love, not stressing over what-ifs.

What is Free Returns?

When you add return coverage at checkout, you’ll get free returns for you to make exchanges or to receive a store credit - perfect if your item isn’t quite right.

Please note this is a non-refundable service if not used or change of mind once opted in.

If I don’t add this Free Returns bundle, are returns free?
Without this coverage, we do not cover shipping costs for returns. Typical return shipping fees range between AUD $10-15+ each return (Australia domestic return) and USD $40-60+ each return (from USA - international return to Australia). These are estimates and actual costs may vary depending on the exact dimensions of the package, courier service and location.

To return an item without coverage, customers are responsible for the full shipping cost to return the item back to us.

Where can I lodge a return?

You can lodge a return via our Returns Portal. Just head to the link provided, follow the prompts and have your email/order number ready to get started.

Please bear with us as we’re still fine-tuning our new portal system, and some wording may need adjustments. If you're unsure about anything or have questions, feel free to contact us at hello@byamica.com before submitting your return request.

Exchanges are offered now?

Yes, you can absolutely make an exchange! At the moment our system only allows for simple exchanges. This means the product has to be the same style and colour but a smaller or larger size can be exchanged. 

Please note the exchange shipping fee will be paid at your own cost for the exchange item to be sent out to you. By chance the exchange doesn’t work out to your liking amd you have opted in for the coverage bundle, you can return it again for free and choose a different size or receive store credit instead. If you choose store credit, it’ll be issued once we’ve received and processed the returned item for you to be able to use it towards another style.

The Fine Print

• Opt-In Only: Free Returns + Shipping Protection has to be added at checkout
• Policy Updates: We may make changes to the policy from time to time, so be sure to check the latest details if you have questions.

Shipping Protection

We get it - waiting for your order to arrive is exciting, but sometimes, hiccups can happen. Whether it’s a lost parcel, damage during transit, or something else unexpected, it’s never fun to deal with delivery drama. That’s why we’ve introduced Shipping Protection - a simple way to keep your (first, initial) order safe and give you one less thing to worry about.

What is Shipping Protection?

Think of Shipping Protection as a safety net for your initial order. It covers:

• Lost parcels: If your parcel gets lost and can’t be found, we’ll send you a replacement.
• Wrong delivery: If your parcel is delivered to the wrong address due to an error on our end or the courier’s, we’ll replace it for you.
• Damage: If your items arrive damaged, we’ll replace them.

It’s just a small extra fee added at checkout, but it goes a long way towards giving you peace of mind.

What is covered?

Here’s how we’ve got your back:

• Lost Parcels: If your order is taking longer than expected to arrive and doesn’t show up within the courier’s standard delivery time frame, get in touch with our customer service team. We’ll start an investigation into the missing or delayed parcel. If the courier confirms your parcel is lost, we’ll happily send out replacement items from your order. For parcels that are delayed but still in transit, we kindly ask for your patience while delivery is still to be completed. Lost parcels must be reported within 14 business days of the expected delivery date for Shipping Protection to be valid.
• Wrong Delivery: If your parcel is delivered to the wrong address due to an error on our end or the courier’s, we’ll replace it for you. Please note, the address in your confirmation email will be what we use to verify the shipping details. If the incorrect address was provided during checkout, this will not be covered by the policy. Please double check your confirmation email once order is placed to ensure the address is correct. If it has been more than 10 business days since your parcel was marked as delivered and you haven’t filed a claim with our team, we unfortunately cannot offer a replacement/store credit.
• Damaged Orders: If something arrives damaged from delivery, reach out to us immediately. We might ask you to send us photos, and also the item back for review but we’ll make sure to get a replacement on its way.

What is not covered?

While we’d love to cover everything, here are a few exceptions:

• Incorrect Addresses: If you have entered the wrong shipping address at checkout and it’s been dispatched/delivered then we can’t recover or replace your items. Please note, the address in your confirmation email will be what we use to verify the shipping details. If the incorrect address was provided during checkout, this will not be covered by the policy. Please double check your confirmation email once order is placed to ensure the address is correct.
• Delays in Transit: If your order is delayed but still on its way, it’s not considered lost. Once the carrier declares it lost, we’ll step in. For parcels that are delayed but still in transit, we kindly ask for your patience while delivery is still to be completed.
• Safe Drop/ATL (Authority to Leave): If you have authorised your parcel to be left at your property using the "leave in a safe place" option or selected ATL at checkout, we are unable to provide a replacement or store credit if the parcel goes missing.
• Shipping of exchange orders that are made from returning of the first, initial order.  

How does it work?

1. Opt in at checkout, choose Checkout+ (Free Returns + Shipping Protection) before completing your order.
2. If something goes wrong with your first initial delivery as outlined above, simply reach out to our team.
3. We’ll handle the rest, keeping you updated every step of the way.

How to make a claim?

1. Email us at hello@byamica.com with the subject: “SHIPPING PROTECTION CLAIM [Your Order Number]”.
2. Let us know what happened. Share your order number, a description of the issue (lost, wrong delivery, or damaged), and any photos or info that can help us resolve it.
3. Sit tight while we review your claim. We’ll get back to you with a solution as quickly as we can!

What if I did not opt in for shipping protection?

If you choose not to opt into our Shipping Protection with your order, please contact the shipping courier directly to seek a resolution. Without Shipping Protection on your order, By Amica will not be responsible for any lost, wrongly delivered, or damaged items during delivery and will not be able to provide a replacement.

The Fine Print

• Opt-In Only: Free Returns + Shipping Protection has to be added at checkout
  
• Covers replacements only, we do not offer refunds. If a replacement cannot be sent due to lack of availability or similar, we will issue store credit for the original purchase price of the item(s).
• Exclusions: e-gift cards aren’t covered.
• Please note this is a non-refundable service if not claimed or change of mind once opted in.
• Policy Updates: We may make changes to the policy from time to time, so be sure to check the latest details if you have questions.