Returns + Shipping Protection Coverage

How it works:

  • Add Returns + Shipping Protection Coverage to order

Qualifies this order access to prepaid Return Shipping labels (from you → us) for either store credit or exchanges + Shipping Protection (initial order) for lost, wrongly delivered, damaged items during delivery.

  • Receive your item

Your order is covered - so if something goes wrong in transit, we’ve got you. Once it arrives, try it on, check the fit and see how it looks/feels.

  • Not quite right?

Send it back using your included Return Shipping label!

Quick and simple! If the style is not for you and it meets our return policy, just lodge your return via the portal and follow the steps provided.

BONUS: If your exchange still isn’t quite right, no stress - you can return it again using your return shipping coverage and choose another eligible size exchange or receive store credit to put towards another style instead. Please note that we don't offer refunds.

Availability: The bundle stated here is currently available for AU and NZ customers only.

A few important things to know

  • Coverage must be added and paid together for on the same order you intend to apply the cover to
  • It can’t be added after your order has been placed and confirmed
  • Returns + Shipping Protection Coverage are bundled together and can’t be purchased separately
  • Return shipping coverage applies from you → us only
  • Exchange shipping (us → you) is charged separately each time
  • This coverage is non-refundable once purchased even if unused.

Covered Returns Shipping

Checkout with confidence! Shop knowing your order is protected every step of the way- you can focus on finding styles you love, not stressing over what-ifs.

What is Covered Returns Shipping?

When you add Returns + Shipping Protection Coverage at checkout, your return shipping back to us is covered for eligible returns.

This allows you to return items for:

  • Store credit, or
  • Size exchanges (same style/colour only)

Perfect for if something isn’t quite right. Please note, we do not offer refunds.

Covered Return Shipping applies to shipping from you → us only. Shipping costs for exchange items sent back out to you are charged separately.

Please note: this coverage is non-refundable once purchased, if not used or change of mind once opted in.

If I don’t add this Returns Coverage bundle, are returns free?

No - without this coverage, return shipping costs are the customer’s responsibility.

Typical return shipping fees range between AUD $10-15+ each return (Australia domestic return) and NZD $20+ each return (from NZ - international return to Australia). These are estimates and actual costs may vary depending on the exact dimensions of the package, courier service and location.

If you choose to return an item without coverage, you can either:

  • Arrange your own return shipping, or
  • Purchase a returns label through our Returns Portal (available selected countries only)

Where can I lodge a return?

You can lodge a return via our Returns Portal. Just head to the link provided, follow the prompts and have your email/order number ready to get started.

If you're unsure about anything or have questions, feel free to contact us at hello@byamica.com before submitting your return request.

Are exchanges available?

Yes, you can absolutely make an exchange as long as it meets our return policy! At the moment our system only allows for simple exchanges. This means:

  • The item must be the same style and colour
  • You can exchange for a different size only

Please note the exchange shipping fee will be paid at your own cost for the exchange item to be sent out to you. When deciding to exchange, the item will be ready to ship out after the return has been received and processed by us.

If your exchange still isn’t quite right and you had added Returns + Shipping Protection Coverage to your original order, you can return it again using your included Return Shipping coverage and choose a different size or receive store credit instead.

If you’d like a completely different style, simply choose store credit instead of an exchange. Your store credit will be issued once your return has been received and processed, ready for you to use on a new order.

The Fine Print

  • Opt-In Only: Returns + Shipping Protection Coverage has to be added at checkout and cannot be added after your order is placed
  • Exchanges: If the exchange shipping fee isn’t paid, the item will be returned to stock
  • Return window: Any included return shipping label is valid only within the 21 days  (Australia) or 28 days (US & NZ) return period
  • What’s included: This coverage provides a return shipping label for eligible returns, allowing exchanges or store credit only - we do not offer refunds
  • Policy updates: We may update this policy from time to time, so please check the latest details if you have any questions

Shipping Protection

We get it - waiting for your order to arrive is exciting, but sometimes, hiccups can happen. Whether it’s a lost parcel, damage during transit, or something else unexpected, it’s never fun to deal with delivery drama. That’s why we’ve introduced Shipping Protection - a simple way to keep your (first/initial) order safe and give you one less thing to worry about.

What is Shipping Protection?

Think of Shipping Protection as a safety net for your initial order. It covers:

  • Lost parcels: If your parcel gets lost and can’t be found after investigation, we’ll send you a replacement.
  • Wrong delivery: If your parcel is delivered to the wrong address due to an error on our end or the courier’s, we’ll replace it for you.
  • Damage: If your items arrive damaged in transit, we’ll replace the affect item(s).

It’s just a small extra fee added at checkout, but it goes a long way towards giving you peace of mind.

What is covered?

Here’s how we’ve got your back:

  • Lost Parcels: If your order is taking longer than expected to arrive and doesn’t show up within the courier’s standard delivery time frame, get in touch with our customer service team. We’ll start an investigation into the missing or delayed parcel. If the courier confirms your parcel is lost, we’ll happily send out replacement items from your order. 

    Please note:

    • Parcels still in transit are not considered lost
    • Lost parcels must be reported within 14 business days of the expected delivery date
  • Wrong Delivery: If your parcel is delivered to the wrong address due to an error on our end or the courier’s, we’ll replace it for you. The address in your confirmation email will be what we use to verify the shipping details.

Please note: 

    • If the incorrect address was provided during checkout, this will not be covered by the policy. Please double check your confirmation email once order is placed to ensure the address is correct.
    • Claims must be lodged within 10 business days of your parcel being marked as delivered. After this timeframe, we’re unable to offer a replacement or store credit.
  • Damaged Orders: If something arrives damaged from delivery, reach out to us immediately. We might ask you to send us photos and also the item back for review but we’ll make sure to get a replacement on its way.

What is not covered?

While we’d love to cover everything, here are a few exceptions:

  • Incorrect Addresses: If you have entered the wrong shipping address at checkout and it’s been dispatched/delivered then we can’t recover or replace your items. Please note, the address in your confirmation email will be what we use to verify the shipping details. If the incorrect address was provided during checkout, this will not be covered by the policy. Please double check your confirmation email once order is placed to ensure the address is correct.
  • Delays in Transit: If your order is delayed but still on its way, it’s not considered lost. Once the carrier declares it lost, we’ll step in. For parcels that are delayed but still in transit, we kindly ask for your patience while delivery is still to be completed.
  • Safe Drop/ ATL (Authority to Leave): If you have authorised your parcel to be left at your property using the "leave in a safe place" option or selected ATL at checkout, we are unable to provide a replacement or store credit if the parcel goes missing.
  • Exchange shipments created from returns (these are not covered under Shipping Protection)

How does it work?

  1. Opt in at checkout, choose Checkout+ (Returns + Shipping Protection Coverage) before completing your order.
  2. If something goes wrong with your first initial delivery as outlined above, simply reach out to our team.
  3. We’ll handle the rest, keeping you updated every step of the way.

How to make a claim?

  1. Email us at hello@byamica.com with the subject: “SHIPPING PROTECTION CLAIM [Your Order Number]”.
  2. Let us know what happened. Share your order number, a description of the issue (lost, wrong delivery, or damaged), and any photos or info that can help us resolve it.
  3. Sit tight while we review your claim. We’ll get back to you with a solution as quickly as we can!

What if I did not opt in for shipping protection?

If you choose not to opt into our Shipping Protection with your order, please contact the shipping courier directly to seek a resolution. Without Shipping Protection on your order, By Amica will not be responsible for any lost, wrongly delivered, or damaged items during delivery and will not be able to provide a replacement.

The Fine Print

  • Opt-In Only: Returns + Shipping Protection Coverage has to be added at checkout and cannot be added after your order is placed
  • Covers replacements only, we do not offer refunds. If a replacement cannot be sent due to lack of availability or similar, we will issue store credit for the original purchase price of the item(s).
  • Exclusions: e-gift cards aren’t covered.
  • Non-refundable: This is a non-refundable service once purchased, even if unused or if you change your mind
  • Policy Updates: We may make changes to the policy from time to time, so be sure to check the latest details if you have questions.