Returns

We want you to love your items as much as we love them! If for any particular reasons you are unhappy with them you can simply send them back to us.

We do not offer refunds. Returns will be issued a store credit if return policy is met.

We always hope you’re satisfied with our products. However, on the rare occasion that you’re not, returning the item(s) back to us is simple! If you’d like to return an item, we request that all item(s) sent back to us fit the following criteria to be eligible for us to issue you store credits so you can purchase another size or something else! (please note, we do not offer refunds):

1. Returned within 21 days (Australia) / 28 days (International) after your order is completed

2. Remain in its original selling condition in its original plastic packaging, with the swing tags attached to the garment. This includes shoes, which must be in their original and intact shoe box and packaging.

• New security ribbon: Oct 2024, we are slowly introducing a return security ribbon that will be attached to each garment item. Please note, returns will only be accepted if both the ribbon and tags are still attached to the garment and have not been removed or tampered with. This ensures that the items you receive are in perfect condition and have not been worn or used. If you’re considering a return, please make sure not to remove the ribbon or tags, as doing so will make the item ineligible for return. 
• Shoes: Ensure the shoes are unworn and in original condition, including the box. Please take extra care when handling shoes to avoid any marks or damage. For more information about return policy for shoes, click here.
• Products with boning in the bust, please be careful not to damage the boning when folding/packing for return.
  
  3. Unworn and unwashed
  
  4. Have no dirt, marks, makeup stains, pet hair or perfume/wardrobe/cigarette smoke smell
  
  5. Are not SALE/CLEARANCE items
  
  6. Are not underwear/shapewear
  
  7. Not purchased using a store credit
  
  *Excludes all sale items, intimates, shapewear and accessories
  
  Important Notes
• If your return doesn’t meet the above requirements, or if any parcels we receive are tagged as "Return To Sender" due to incorrect address or not picking up from the post office and sent back to us, an AUD $15 RTS fee and redelivery fee will apply.
• Orders placed with store credit are final and cannot be returned. Please choose carefully.
• We reserve the right to reject any return if the garment has been returned back to us not in its original selling condition. Any garment/s returned to us that have been worn, soiled or damaged in any way or form will be rejected of a store credit
• Original postage paid will not be credited.

1. Login to your account
Find your order and select Request Return
2. Complete the returns form
Found at the back of your invoice.
3. Repack your items, with your returns form
Tip! If you still have the original parcel bag with you, let's recycle! Our packages can be reused by flipping it inside out.
4. Write our return details and your sender details on the parcel:
To: BY AMICA
Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St)
Fairfield East 2165 NSW
Australia
Make sure to also write your order number and sender details on the back so we know who sent it
5. Head to you local post office/courier
Ask staff to help calculate and apply postage to pay.
6. Keep a copy of the tracking
Store credit will be issued 7-10 business days after we receive your return parcel.

Add your items to the cart and when ready head to check out.

During checkout, if viewing on mobile and you can't see find the "Discount Code or Gift Card" field, please look for the "Show Order Summary" at the top and expand that section.

Store Credits

Store Credits issued BEFORE 15 Nov 2024:

Your store credit code was emailed to you and can be entered in the "Discount Code or Gift Card" field during checkout. Make sure to use the same email address the code was sent to. Note: Each code is unique, can only be used once, and cannot be applied to shipping costs.

Store Credits issued AFTER 15 Nov 2024:

You will receive an email notification each time your store credit is issued. Ensure you are logged in with the same email to access your store credit from the wallet widget and apply it at checkout. Note: Store credits cannot be applied to shipping costs. Any unused credit will be saved for future order use.

For my details about store credit please click here.

Important information:

• Only one code can be entered at checkout for each order.
• Code must be applied at checkout; we cannot manually add them after an order is placed. However, if the code is still valid, you may use it on a future order.
• Store credit can not be used to purchase e-gift cards.
• Please note free shipping in Australia is only eligible on orders total exceeding AUD $120 after deducting the applied code/store credit/gift card. If your order total falls below AUD $120 after these deductions, shipping charges will apply.

If you’ll be returning an item(s) to us, please be advised that postage costs of returns are at the expense of the customer.

We strongly recommend shipping your return back using a trackable post so we can check the whereabouts of your return parcel. By Amica will not be responsible for any returns that do not arrive at our warehouse or are lost in transit.

No worries at all! Click here to download our RETURNS FORM

We only accept returns for full priced items and items purchased on promotion.

CLEARANCE items which are priced to clear cannot be returned for a store credit or exchanged unless deemed faulty.

For hygienic purposes, intimates, shapewear and accessories cannot be returned.

BY AMICA
Unit 1, 1 Mandarin St (Corner Mandarin St & Fairfield St)
Fairfield East 2165 NSW
Australia

For our Aussie customers, item(s) must be returned back to us within 21 days from the day your order is completed.

For international customers, from the day you receive your parcel, you have 28 days to return the item(s) back to us.

If the item(s) does not cover our returns period, we will need to send your parcel back to you with a return fee of $15 incurred on your end.

Due to the fast turnaround and high amount of orders, we do not offer exchanges, or hold items at the moment.

Once you receive your store credit, you can use this to repurchase the size, colour or style that you are after.

Orders purchased using store credit are final and cannot be returned. Please choose carefully.

If any parcels we receive are tagged as Return To Sender (RTS), due to incorrect address or not picking up from post office and sent back to us then you will incur an AUD $15 RTS fee and a redelivery fee.

All store credits issued to your account is valid for 3 years from the date of issue.

Orders purchased using store credit are final and cannot be returned. Please choose carefully.

Once your return parcel is received in our office, our returns team will inspect and assess your garment. Please allow 7-10 business days for your return to be processed.

Your store credits will be sent via email. If you can’t find the email in your main inbox, please be sure to check your junk folder. The value of store credits issued will be based on the value of the returned item(s), less any discounts applied to your order and shipping costs your order may have incurred.

Store Credits issued BEFORE 15 Nov 2024:

Your store credit code was emailed to you and can be entered in the "Discount Code or Gift Card" field during checkout. Note: Each code is unique, can only be used once, and cannot be applied to shipping costs.

Store Credits issued AFTER 15 Nov 2024:

You will receive an email notification each time your store credit is issued. Ensure you are logged in with the same email to access your store credit from the wallet widget and apply it at checkout. Note: Store credits cannot be applied to shipping costs. Any unused credit will be saved for future order use. You can also go to this page to see your available store credit balance.

SORRRYYY!! We try our very best to make sure all orders sent out are thoroughly checked by our team before they leave our office.

We are only human; it's very rare we make an error like this. Simply send us a LiveChat via our website or email us at hello@byamica.com with your order number and the photo/s of the garment showing its faults.

Garments damaged during wash or wear and tear will not be considered as a faulty product. Please note loose threads are not considered a manufacturing fault. This naturally occurs during the manufacturing process and can easily be cut off without damaging the garment.

Of course you can! We can accept the item/s as long as it meets our returns policy guidelines.

Please note: We do not offer refunds. All Afterpay orders will be issued a store credit.