Our BIG Black Friday promo sale is currently live and we are thrilled to see such an amazing response from all of you! During this busy period, our dispatch and entire team are working diligently to process and ship your orders as quickly as possible. Please note, due to the high volume of orders, it may take an extra 2-3 days for your orders to be dispatched. This includes getting ready Click and Collect orders. You will be notified by email when your order is ready to be collected (titled- Your Click & Collect order #XXXXX is ready for pickup). Please wait for the notification before coming to collect to ensure the order is prepared and ready for you. Pick up time is only available between Monday - Friday 8AM to 4PM AEDT.

The courier network may also experience delays in this peak sale period with parcels being sent by other businesses as well. We are not responsible for any delays caused by our couriers or factors outside of our control. Take into account both, dispatch processing time from our team and courier delivery time when placing an order. 

Once your order has been sent, delivery time will depend on your location and the shipping method chosen. Australian customers can check delivery estimates on Australia Post for your area (we ship from Fairfield East, 2165). International customers, please see drop down menu for related countries shipping methods and ETA on this page.

We recommend selecting Express Shipping for any orders that are time sensitive to ensure there is enough time for it to arrive to you.

If you need something urgently picked up, please get in touch with us so we can assist where possible.

Can I return items I purchased from this sale?

Yes, you can return the item back to us as long as the item meets our returns policy and they are not a sale item marked as clearance no returns.

We’re unable to make changes or cancellations once an order is placed, as it begins processing straight away during our busy sale period and will cause even more delays. Please triple check everything before you submit and pay for your order such as items, sizes, quantity, delivery address, email, phone number, etc.

Pro tip:
Log in and prepare your account details before shopping. Our website uses Shop Pay to help you log in and check out faster. Your saved address and contact details will autofill at checkout so it’s important they’re correct.

Don’t remember setting up Shop Pay?
Shop Pay automatically creates a profile when you’ve checked out using your email or phone on any Shopify store (not just ours). So you might already have Shop Pay without realising it.

To update your details:

1. Go to https://shop.app/pay or open the Shop app
2. Enter the email or phone number you usually use at checkout
3. You’ll receive a verification code - no password needed
4. Once logged in, go to Payment & Addresses
5. Update your saved address and contact details

These details will then autofill at checkout on our website and any other Shopify hosted website.

If you’d prefer not to use Shop Pay, you can also checkout as a guest - just make sure to carefully enter your address and contact info. You’ll see the guest checkout option on the checkout page.

Any order that includes a preorder item will be dispatched once it has arrived in the office. If you are intending to purchase other instock items and needing it, we recommend you to create a separate order for your desired preorder items. All preorder delivery dates are estimates only and may change due to shipment/production delays.

Preorder items are marked with a “Preorder” badge on the product image and other touchpoints throughout the product page, along with the estimated timeframe in the product description.